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Change Manager

Lugera & Maklér spol. s r.o.

Ponuka práce Košice

Práca v regióne

Ponuka práce Projektový manažér - Bankovníctvo

Práca na pozícii

Náplň práce

  • Responsible for managing of the defined entry channel for customer Request for Changes
  • Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes
  • Managing the Request for Changes in accordance to method based on ITIL best practices
  • Logging, dispatching, tracking and monitoring of Change Requests
  • Daily cooperation with technical teams in the complete company to deliver satisfaction to our customers
  • Tracking and proceeding offer preparation and fulfilment of Request for changes
  • Point of contact (internal/customer) for customer related changes and support the regular implementation
  • Monitoring of compliance with Service Level Agreements and, where necessary, initiation and administration of hierarchical escalations
  • Continual Service Improvement activities within Service process
  • Request for Change Reporting (internal and customer view)

Požiadavky na zamestnanca

  • Excellent management, interpersonal, communication, presentation, and organizational skills
  • Self-driven to achieve goals independently as well as work in team
  • General IT Environment concept knowledge
  • 2+ years' experience working in an IT Service Management role and driving process improvement initiatives
  • Ability to speak English B2+ (Fluent speaker + great write/read)
  • Experience with ITIL or process design is an advantage
  • ITIL v3 Foundations training or higher level of ITIL Certifications
  • Good skills in MS Office products (Excel, Word, PowerPoint)
  • University degree preferred (can be substituted by at least 4 years of experience in IT Service management area on similar position)

Výhody a ďalšie informácie

    Ďalšie informácie o pracovnej pozícii

    Pracovný pomer: Hlavný pracovný pomer
    Druh mzdy: Iná / dohodou
    Ponuka uverejnená dňa: 30.01.2020
    ID ponuky práce: 597127

    Lugera & Maklér spol. s r.o.

    Jilemnického 3, 911 01 Trenčín
    Štúrova 27, 040 01 Košice
    Mlynské Nivy 49, 821 09 Bratislava
    Štúrova 22, 949 01 Nitra

    Michal Kónya
    michal.konya@lugera.com
    +421 915 495 709

    O spoločnosti Lugera & Maklér spol. s r.o.

    Lugera & Makler is the leading recruitment firm in Slovakia offering interested candidates a wide variety of challenging job opportunities on a constant base. Our customers are most of the leading companies in Slovakia (multi nationals as well as national companies) offering you new career perspectives. If you are ready for a move, than please act now. Because action is what unites every great success...

    Lugera & Maklér spol. s r.o.

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